SMS alerts and credits

Adding a number

1. On Alerts, add an SMS channel with one or more mobile numbers.
2. Each new number gets a text with a 6-digit code. Type it in on the Alerts page. Codes expire after 10 minutes and allow 5 tries; use Resend code if needed.
3. Once verified, use Send test.

Only verified numbers get alerts. Each number shows its state: Verified, Waiting for code, Not verified, Replied STOP or Country not allowed.

Countries

SMS goes to numbers in supported countries only, currently the US and Canada.

Credits

• Your plan includes a number of texts a month (see pricing). They reset on the 1st.
• Every alert text is written to fit in a single message, and costs 1 credit per number. A phone call costs 2.
• Verification codes are free.
• If a text can't be delivered, its credit is refunded.
• When the month's texts run out, extra texts you've bought are used. If there are none, SMS alerts pause until next month; your other channels keep working.

Buying more texts

Billing managers can click Buy more texts on Billing or on the Alerts page. Packs are charged once to the card on file, are used after the month's texts and never expire. The receipt is under Billing › Charges.

Phone calls

On plans that include calls, turn on Call me for downtime for a verified number. Down alerts (not recoveries or other kinds) also ring that number and read the alert out.

STOP and HELP

Replying STOP to any Pingerer text stops all texts to that number; START turns them back on; HELP gets help. See the SMS terms.