SMS Terms

Last updated October 27, 2026

These terms cover the text message (SMS) and voice alerts that Pingerer sends. They're part of our Terms of Service.

What the program is

Pingerer Alerts sends text messages (and, on some plans, automated phone calls) to tell you when a website or service you monitor with Pingerer goes down, recovers or needs attention. Messages are only about the sites and checks set up in your Pingerer account. We don't send marketing by text.

How you opt in

  • A member of a Pingerer account adds a mobile number to an SMS alert channel in the app.
  • We text that number a 6-digit verification code. Alerts are only sent after the code is entered in the app, confirming the person with the phone agreed to get them.
  • Only add a number that's yours, or whose owner has agreed to receive alerts.

Message frequency

Message frequency varies. You'll get a text when a monitored site goes down, recovers or has another problem you've chosen to be alerted about, so the number depends on how often those things happen and how many sites send alerts to you.

Costs

Message and data rates may apply. Pingerer doesn't charge you per text received, but your mobile carrier may. Texts sent count against the Pingerer account's SMS credits.

STOP and HELP

  • Reply STOP (or UNSUBSCRIBE, CANCEL, END or QUIT) to any message to stop all texts from Pingerer to your number. You'll get one confirmation and nothing else.
  • Reply START to opt back in.
  • Reply HELP for help, or email [email protected].
  • You can also remove the number from the alert channel in the app at any time.

Supported carriers and countries

Texts are sent to supported countries only (currently the US and Canada). Carriers aren't liable for delayed or undelivered messages. Text messages can be delayed or lost by carriers and aren't guaranteed, so we recommend also using another alert channel such as email.

Privacy

We use your number only to send the alerts you've signed up for, verify it and honor opt-outs. We don't sell it or share it for marketing. Mobile opt-in data and consent aren't shared with third parties except our SMS provider (Twilio) to deliver messages. See our Privacy Policy.

Contact

Synergia Solutions Holding Ltd., a British Columbia company, 502 Smith Avenue, Coquitlam, BC V3J 0H9, Canada. [email protected].